Quick Answers to
Frequently Asked Questions
about Blue Chip Group
www.AugasonFarms.com

 To receive your free emergency preparedness tips and suggestions CLICK HERE.

What are Blue Chip's hours?
Our web site provides complete information, order forms, and 24/7 order placement. Our local office is open 830 to 5 Mountain Time, Mon. to Fridays. The store is open Monday to Friday 10 - 5 and closed Saturdays and Sundays.

Do you have a toll-free number?
Our toll-free number at 1-800-878-0099 is for placing an order only. All other calls should be to our office number at 801-263-6667. The fastest way to find information or place an order is to visit our web site at www.shop.BlueChipGroup.net.

Where is your retail store, and other retail locations?
Our products are sold by many local dealers, and in the Macey’s grocery store chain in Utah. We also have a retail store where you may pick up orders or purchase from available stock on hand at 3431 South 500 West, Salt Lake City, Utah 84115.

How do I get a current price list?
To obtain a current price list, please go to our web site at www.AugasonFarms.com and click on “Products” in the main menu, and then click on the link for the current price list.

How do I place an order?
The fastest way to place an order is to use the web site at www.Shop.BlueChipGroup.net. Get each item number from the price list, then use that item number to search in the shopping cart and look it up. Once you find the item add it to the shopping cart. You can find a price list on the web site by clicking on Products in the main menu. Prices from our suppliers change so often that we may not have the latest price in the shopping cart when you order. Blue Chip Group is limited to the stock on hand and prices are always subject to change.

How do I place an order that I can pick up in person?
The fastest way to submit an order that you can pick up locally is follow the same instructions give above, however in the check out area select the method of printing, then as the method of payment select “Print and Call” and disregard the shipping quote on the order. In the comments section of the order please write a note to tell us the date and time you wish to pick up your order. Please check your E-mail regularly for a response from us to confirm your that your order will be ready when you want it. Please select a date for pick up that is at least 7 days from the date you place your order.

What is the return policy?
Any items that are returned must be pre-approved by Blue Chip Group, Inc. We do not accept merchandise for return after 10 days. There is a 20% restocking fee. You must have a RMA # in order to have items returned or they will be sent back.

What is your turn around time for orders of food storage items?
The constantly changing market conditions are unpredictable. Blue Chip Group strives to package your order and have it shipped or ready for pick up within 7-14 working days. However, this maybe longer or shorter depending on current demand of specific products.

Do you place items on back order if they are out of stock?
No. If you order something and we do not currently have it in stock, we will not place it on back order or hold up the rest of your order because we have no control over when those items will be in stock again. Please re-order at a later date.

How is your shipping cost determined?
Shipping cost is determined by zip code, the weight of each individual box (our products are heavy), the total weight of all boxes being shipped together, the dimensions of the boxes, and whether the address is a residential or business address. Orders over 300 pounds total weight may be able to save money by shipping through a freight company. At the time you place an order an estimated shipping price will be given which may differ from the actual shipping cost once your order is packaged and weighed for shipping. We will always do our best to find the lowest shipping cost for you. Note that shipping will be added to all orders unless other wise noted. If you need a freight quote it will not be available until your order is ready to be shipped. Shipping rates are running about .50 to $1 a pound.

What do I do if my order arrives damaged?
Freight damage claims need to be initiated from your end. Be sure to inspect your delivery for damage and note any damage on receipt. Make sure your claim is in writing and there is a signature on the form. Tell your UPS driver, freight company driver, or other delivery service person at the time of receipt that you want to file a damage claim. If the damage is found after the driver has gone, please call the delivery company and file a claim.

Does Blue Chip Group take credit cards?
Yes, you may pay for your order using all major credit cards.

What are Blue Chip's payment terms?
No. Blue Chip Group operates on a cash basis. All orders must be pre-paid for before we ship. We do accept all major credit cards. We do not ship orders COD, and orders placed for pick up at our retail store must be paid in full at the time you pick up. Note all orders will be pre-paid when order is placed.

May we pay in person or by mail using a check instead of a credit card?
Yes, just let us know when you place your online order. After you place your order you can mail your check or pay when you pick up your order if you are coming to get it in person. In the checkout area, select the method of payment, the select “Print and Call” and disregard the shipping quote on the order. Please place a note in the comments section of the order and tell us that you are sending in a payment by check or that you will be picking up the order. Please check your E-mail regularly for a response from us to confirm that your order will be ready when you want it. If picking up your order please select a date for pick up that is at least 7 - 14 days from the date you place your order.

Do I have to pay Utah sales tax if I'm from out of state?
Orders that are sent to a Utah address, or that are picked up from the Blue Chip retail store, must pay Utah sales tax. Orders shipped to an address outside Utah are not required to pay Utah sales tax. Distributors do not pay Utah sales tax if the proper forms are provided to Blue Chip Group and if approved in advance as a Blue Chip Group distributor.

Why are prices subject to change?
Blue Chip Group prices are subject to change. Although we are doing everything we can to keep our prices down, our suppliers raise their prices constantly and we have to adjust our prices as well. The current price list is available on our web site, however because of the constantly changing market conditions we reserve the right to make changes to the price list at any time. All prices are subject to change. We can't guarantee the prices. When your order ships it will be adjusted.

Do you offer discounts for groups?
Yes. You do not need to be a distributor to obtain a group discount. Any group of people may combine their orders and have the entire order shipped to one address. Orders with a total over $1,000 receive a 5 percent discount and save money on the cost of shipping. When placing an order online, mention the discount for group orders.

What is the shelf life on your food storage items?
The shelf life varies from one product to the next, and depends on the type of packaging. The industry average for food storage packaging is up to 25 years if stored in "a cool, dry place." Best if stored between 55-65 degrees.

Does Blue Chip nitrogen pack its food storage items?
No, we use oxygen absorbers when packaging food storage items.

How do I become a distributor?
To be considered as a distributor, you must already be in business to sell food items, you must have a business license and a tax ID for your business, and you must make purchases for resale, not just for your personal use. There is a $49 application fee to become a distributor. Please send an email to wholesale@bluechipgroup.net with details of how you resell your products and information about your company.

Does Blue Chip Group offer territories to distributors?
No. Distributors may develop their customer base without restriction.

Does Blue Chip Group drop ship orders for distributors?
Yes. Please call for details. 801-263-6667

Does Blue Chip Group provide commissions to distributors?
No, Blue Chip Group offers a wholesale price list to distributors who may then resell at any desired retail price.

Can you custom blend and private label?
Yes. Please contact us for a quote. Send an E-mail to custom packing@BlueChipGroup.net

Can I re-package or re-label Blue Chip Group products for resale?
Yes, with limitations. You must provide a written expiation in details and have a letter of approval in order to re-label. Please send an E-mail to re labeling@bluechipgroup.net for more details.

What are the Blue Chip Group terms and conditions?
Briefly, Blue Chip Group makes no warranty, guarantee, or certification. Product availability and price is subject to market conditions. Blue Chip Group is limited to the stock on hand and prices are always subject to change, even after orders are placed. All purchases must be paid in full before shipping or local pick up. Defective goods must be reported immediately to the shipper. Returns must be received within 10 days of receipt and must be authorized by Blue Chip Group. Seller is not responsible for delays in delivery. The only liability of seller is to replace defective goods. Terms and conditions are subject to change at any time. Full details of these and other terms and conditions are available on our web site.

Visit our new web site www.AugasonFarms.com