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Quick Answers to
Frequently Asked Questions
about
Blue Chip Group

Please beware that as of 4-28-08 we are changing our policies. Currently all orders are on a back order only and limited to stock on hand. We may not be able to fill your order when you place it for up to 8 weeks or more. Then we may only have a few items when your name comes up. Read all the info here carefully.

What are Blue Chip's hours?
Our web site provides complete information, order forms, and 24/7 order placement. Our local office and store is open 8:30 a.m. to 5 p.m. Mountain Time, Mon. to Fri. closed Sat. and Sun.

Do you have a toll-free number?
Our toll-free number at 1-800-878-0099 is for placing an order only. All other calls should be to our office number at 801-263-6667. The fastest way to find information or place an order is to visit our web site at www.BlueChipGroup.net.

Where is your retail store, and other retail locations?
Our products are sold by many local dealers, and in the Macey’s grocery store chain in Utah. We also have a retail store where you may pick up orders or purchase from available stock on hand at 432 West 3440 South, Salt Lake City, Utah 84115. note as of 4-28-08 we are limited to stock on hand and orders are taking up to 8 weeks or more. All new orders are on back order. If you come to the retails store plan on being here for along time to fill orders. Currently we are limiting all orders to what we have on hand in stock. We will not be able to make your order if it is not in stock. Sorry for any inconveniences this may cause.

How do I get a current price list?
Please get a current price list on the date you place your order. Prices are always subject to change, and may change daily because of constantly changing market conditions and prices from our supplies. To obtain a current price list, which is still subject to change, please go to our web site at www.BlueChipGroup.netand click on “Products” in the main menu, and then click on the link for the current price list.

How do I place an order?
The fastest way to place an order is to use the web site at www.BlueChipGroup.net. Get each item number from the price list, then use that item number to search in the shopping cart and look it up. Once you find the item add it to the shopping cart. You can find a price list on the web site by clicking on Products in the main menu. Prices from our suppliers change so often that we may not have the latest price in the shopping cart when you order. Blue Chip Group is limited to the stock on hand and prices are always subject to change. update 4-28-08 we are taking up to 8 weeks to fill orders. No new orders will be accepted. You must use the shopping cart to place your order online. www.Shop.BlueChipGroup.net this is the only way we can take orders as of 4-28-08.

How do I place an order that I can pick up in person?
The fastest way to submit an order that you can pick up locally is follow the same instructions give above, however in the check out area select the method of printing, then as the method of payment select “Print and Call” and disregard the shipping quote on the order. In the comments section of the order please write a note to tell us the date and time you wish to pick up your order. Please check your E-mail regularly for a response from us to confirm your that your order will be ready when you want it. Please select a date for pick up that is at least 7 days from the date you place your order. Orders are currently taking up to 8 weeks to fill.

What is the return policy?
Any items that are returned must be pre-approved by Blue Chip Group, Inc. We do not accept merchandise for return after 10 days. There is a 20% restocking fee. You must have a RMA # in order to have items returned or they will be sent back.

What is your turn around time for orders of food storage items?
The constantly changing market conditions are unpredictable. Blue Chip Group strives to package your order and have it shipped or ready for pick up within 7-14 working days. However, this maybe longer or shorter depending on current demand of specific products. As of 4-28-08 we are limited to stock on hand and orders are taking up to 8 weeks or more.

Do you place items on back order if they are out of stock?
No. If you order something and we do not currently have it in stock, we will not place it on back order or hold up the rest of your order because we have no control over when those items will be in stock again. Please re-order at a later date. update as of 4-28-08 all orders will be placed on back order. We will fill your order when it comes up to be filled. This is currently taking up to 8 week and longer.

How is your shipping cost determined?
Shipping cost is determined by zip code, the weight of each individual box (our products are heavy), the total weight of all boxes being shipped together, the dimensions of the boxes, and whether the address is a residential or business address. Orders over 700 pounds total weight may be able to save money by shipping through a freight company. At the time you place an order an estimated shipping price will be given which may differ from the actual shipping cost once your order is packaged and weighed for shipping. We will always do our best to find the lowest shipping cost for you. note as of 4-28-08 we are not able to give out shipping quotes. see shopping cart for shipping totals. Note that shipping will be added to all orders unless other wise noted. If you need a freight quote it will not be available until your order is ready to be shipped. Shipping rates are running about .50 to $1 a pound.

What do I do if my order arrives damaged?
Freight damage claims need to be initiated from your end. Be sure to inspect your delivery for damage and note any damage on receipt. Make sure your claim is in writing and there is a signature on the form. Tell your UPS driver, freight company driver, or other delivery service person at the time of receipt that you want to file a damage claim. If the damage is found after the driver has gone, please call the delivery company and file a claim.

Does Blue Chip Group take credit cards?
Yes, you may pay for your order using all major credit cards.

What are Blue Chip's payment terms?
No. Blue Chip Group operates on a cash basis. All orders must be pre-paid for before we ship. We do accept all major credit cards. We do not ship orders COD, and orders placed for pick up at our retail store must be paid in full at the time you pick up. Note all orders will be pre-paid when order is placed.

May we pay in person or by mail using a check instead of a credit card?
Yes, just let us know when you place your online order. After you place your order you can mail your check or pay when you pick up your order if you are coming to get it in person. In the checkout area, select the method of payment, the select “Print and Call” and disregard the shipping quote on the order. Please place a note in the comments section of the order and tell us that you are sending in a payment by check or that you will be picking up the order. Please check your E-mail regularly for a response from us to confirm that your order will be ready when you want it. If picking up your order please select a date for pick up that is at least 7 - 14 days from the date you place your order. As of 4-28-08 we are no longer accepting checks for shipped orders. Credit cards only.

Do I have to pay Utah sales tax if I'm from out of state?
Orders that are sent to a Utah address, or that are picked up from the Blue Chip retail store, must pay Utah sales tax. Orders shipped to an address outside Utah are not required to pay Utah sales tax. Distributors do not pay Utah sales tax if the proper forms are provided to Blue Chip Group and if approved in advance as a Blue Chip Group distributor.

Why are prices subject to change?
Blue Chip Group prices are subject to change. Although we are doing everything we can to keep our prices down, our suppliers raise their prices constantly and we have to adjust our prices as well. The current price list is available on our web site, however because of the constantly changing market conditions we reserve the right to make changes to the price list at any time. As of 4-28-08 all prices are subject to change. We can't guarantee the prices. When your order ships it will be adjusted.

Do you offer discounts for groups?
Yes. You do not need to be a distributor to obtain a group discount. Any group of people may combine their orders and have the entire order shipped to one address. Orders with a total over $1,000 receive a 5 percent discount and save money on the cost of shipping. When placing an order online, mention the discount for group orders. Note as of 4-28-08 this offer is limited.

What is the shelf life on your food storage items?
The shelf life varies from one product to the next, and depends on the type of packaging. The industry average for food storage packaging is 7 to 10 years if stored in "a cool, dry place." Best if stored between 55-65 degrees.

Does Blue Chip nitrogen pack its food storage items?
No, we use oxygen absorbers when packaging food storage items.

How do I become a distributor?
To be considered as a distributor, you must already be in business to sell food items, you must have a business license and a tax ID for your business, and you must make purchases for resale, not just for your personal use. There is a $49 application fee to become a distributor. As of 4-28-08 we are no longer accepting applications for new distributors.

Does Blue Chip Group offer territories to distributors?
No. Distributors may develop their customer base without restriction.

Does Blue Chip Group drop ship orders for distributors?
Yes.

Does Blue Chip Group provide commissions to distributors?
No, Blue Chip Group offers a wholesale price list to distributors who may then resell at any desired retail price.

Can you custom blend and private label?
Yes. Please contact us for a quote. Send an E-mail to custom packing@BlueChipGroup.net

Can I re-package or re-label Blue Chip Group products for resale?
Yes, with limitations. You must provide a written expiation in details and have a letter of approval in order to re-label. Please send an E-mail to re labeling@bluechipgroup.net for more details.

What are the Blue Chip Group terms and conditions?
Briefly, Blue Chip Group makes no warranty, guarantee, or certification. Product availability and price is subject to market conditions. Blue Chip Group is limited to the stock on hand and prices are always subject to change, even after orders are placed. All purchases must be paid in full before shipping or local pick up. Defective goods must be reported immediately to the shipper. Returns must be received within 10 days of receipt and must be authorized by Blue Chip Group. Seller is not responsible for delays in delivery. The only liability of seller is to replace defective goods. Terms and conditions are subject to change at any time. Full details of these and other terms and conditions are available on our web site.

GENERAL QUESTIONS

MORNING MOO'S tm

FOOD STORAGE PRODUCTS

PACKING

FREIGHT, SHIPPING, UPS

TERMS

 
 

Hours-What are Blue Chip's hours?

Blue Chip Group is open 8:30 am to 5:00 pm Mountain Standard Time Monday thru Friday.



Credit Cards-Does Blue Chip take credit cards?

Yes, you may pay for your order by using Visa, Master card & Discover cards.  creditca1.gif


800 Number-Does Blue Chip have an 800 number?

Yes for orders only 1-800-878-0099


  Public-Does Blue Chip sell to the public?

Yes, we have a retail store at our new location: 432 West 3440 South, SLC,  Utah.   84115 see map link click here


Distributor-How can I become a distributor?

In order to become a distributor with Blue Chip Group you must be buying the items for resell. You must have a business license and a tax ID from your local state and city. Wholesale prices are available to any one placing an order. Please call and request a tax id form. We must have the form filled out before we can quote you the distributor prices. We have eliminated the retail prices and the wholesale prices are for all who place an order. You may place an order by using the mail, telephone, fax, or by using our web site shopping cart. (http://www.bluechipgroup.net).


Sales Tax-Do I have to pay Utah sales tax if I'm from out of state?

You will be required to pay sales tax if you pick up the product at our location. If you have a resale # you must have a tax form filled out signed by the owner of the company and meet the state of Utah and Blue Chip Group distributor requirements. If you are shipping in the state of Utah you will be required to pay sales tax unless you meet the distributor requirements. If you are shipping out of the state of Utah you will not be required to pay sells tax.


Terms- What are Blue Chip's terms?

Blue Chip Group operates on a cash basis. All orders must be prepaid for before we ship. We do accept Visa, Master Card & Discover card. We do not ship orders COD's.


Prices-When does Blue Chip re-evaluate prices?

Blue Chip Group prices are subject to change. Although we are doing everything we can to keep our prices down costs are going up. As our suppliers raise their prices we have to adjust our prices as well. If you are concerned about the current price of an item email us or call us for a current price list. Currently the price list listed on our web site is being keep updated daily see link click here. This is a Acrobat format download and is printer friendly.

Prices are subject to change without prior notice and  are always quoted F.O.B. SLC, Utah.


Custom blending and Private labeling-If I have a special formula or recipe, can Blue Chip  make it for me and put my label on it?

Yes, we can.   Our specialty is BAKERY PRODUCTS along with other dry products such as dry drink mix, soups, gelatin, breads, desserts, stews, and whipped topping etc. etc.
Capacity- We operate a 4,000 lb.,  two 3,000, and 750 lb. benders, giving us the capacity to meet almost any size request efficiently and in a timely manner.
Turnaround- You will find our turn around time to be the perfect compliment to our very best competitive prices.

Private Labeling-

Printers- Use our printer or yours.
Nutritional- We can offer you reports for your labels from an FDA approved program.
Custom Packaging- We have many packaging options to choose from.  Bagging- 5 lb., 25 lb., and 50 lb. bags. Cans - We use fiber cans of various sizes with pull tab openers or we have double enamel # 10 or gallon size cans, which are great for long term storage and sturdy for shipping etc.

Tradition of Trust and Confidence

Fine Quality- We are an FDA and Kosher approved facility.  Confidentiality-Your formulas are extra special to us. Your confidentiality is guaranteed.
Please see our web page for more information click here
 


Territories-does Blue Chip deal with territories?

No, Blue Chip does not deal in territories.


Commissions- Does Blue Chip work with commissions for distributors?

No, Blue Chip does not work with commissions on a routine basis.


Returns- What is your return policy?

Any items that are returned must be pre approved by Blue Chip Group, Inc.  We do not accept merchandise for return after 10 days. Please see our web site for more information click here


Morning Moo's tm - Can I use Morning Moo's tm like any other non-fat dry milk?

Yes, you can use Morning Moo's Regular as a tasty, nutritious drink, or you may use it in place of liquid milk in your cooking and baking.  (Do not use in puddings). see more information click here


  Morning Moo's tm - How many quarts or gallons will Morning Moo' make?

Morning Moo's tm Original/Regular 50# = 70 gallons
Morning Moo's tm Original/Regular #10 can (4lbs) = 22 quarts

Morning Moo's tm Original/Regular 25# pail 34 gallons

Chocolate Moo's 50# bag 50 gallons

Chocolate Moo's #10 can (5.5lbs) = 20 quarts

Please see our web page for more information click here


  Lactose- Can lactose intolerant people drink Morning Moo's?

Many of our lactose intolerant customers tell us that they are able to tolerate Morning Moo's tm.  Morning Moo's contain 9% lactose, whereas whole milk contains 20%.

Please see our web page for more information click here


Dried Eggs-Do the powdered eggs need to be refrigerated after opening?

It is best to store any food storage items between 55-65 degrees F.

Please see our web page for more information click here


Dried Eggs-What is the difference between whole eggs and egg mix:

Egg Mix has powdered milk and oil added.  Whole eggs are just simply whole dried eggs.

Please see our web page for more information click here


  Chili Mix-Does the Blue Chip Chili Mix have beans in it?

Yes, it is a complete vegetarian mix with pre-cooked beans, beef TVP, and spices.  It cooks in approximately 15 minutes.  You may add meat if desired.


MSG-Do your products contain MSG?

None of the Blue Chip Brand name products contain MSG.

Fruit Flavored Drink Mixes- How much fruit juice do they contain?

Less than 1% fruit Juice, Vitamin C content is less than 10%.


Re-packaging-Can I re-package Blue Chip Group products?

Re-packaging of Blue Chip Group, Inc. materials or products of any sort purchased or otherwise acquired by purchaser shall be re-label or re-packaged without the express written approval of a duly authorized executive officer of Blue Chip. Please see our web page for more information click here


Shelf Life-What is the shelf life on your food storage items?

The industry average for food storage packaging is 3 to 5 years if stored in "a cool, dry place."

Please see our web page for more information click here


Mylar Bags-Does Blue Chip use mylar bags to package food storage items?

Not at this time, however, look for this in the future.


Price list- What does 5# come in?

All items i.e.. 5# bag, 50# bag.

Nitrogen Packing-Does Blue Chip nitrogen pack its food storage items?

No, Blue uses oxygen absorber when packaging food storage items.

Turn Around Time-What is your turn around time for food storage items?

Blue Chips turn around time for most of our products is averaging 7-14 working days .  However, occasionally this maybe longer depending on current demand of specific products. Please see our web page for more information click here

Can size-What size can is 40 oz. etc.

All can sizes under 32 oz. are generally fiber cans all can sizes over 32 oz. are metal, double enameled gallon size cans.

Freight Policy- What is your freight policy?

All freight charges will be F.O.B. Blue Chip Group, Inc., SLC, Utah.  Blue Chip receives up to a 63% discount on specified freight company shipments.  We can pass that savings on to you.


Freight Quotes- Can I get a freight quote?

We need the estimated weight of your order and your zip code.  Please allow 24 hours for response.


Shipping Costs- How much will my shipping be?

1 to 900 pounds we ship UPS ground.  900 pounds and more, we will strive to get you the best price by arranging to ship via common carrier (freight truck).


UPS- Why is the UPS charge more than the quote?

Our UPS charges include the UPS charge, a small handling fee, and there is an extra UPS charge for resident delivery.

Pallet shipments- How are these shipped?

Where product is shipped by the pallet load, please NOTE:  If the pallet has been broken down, verify your order before you sign for the shipment.  Make sure to count the pieces, verify against shipping form.  To eliminate your taking a loss on the merchandise that the freight company may have misplaced, lost, or damaged.


Drop Shipments- Can you drop ship orders for me?

Yes, we will drop ship orders for you.


Damaged Orders - What do I do if my order arrives damaged?

Freight damage claims need to be initiated from your end.  Be sure to inspect your delivery for damage and note any damage on receipt.  Make sure your claim is in writing and there is a signature on the form.


CREDIT TERMS

A FINANCE CHARGE OF 1  1/2 % per month, compounded monthly, will be charged on all past due amounts.   All amounts are due and payable in full on or before the day that is 25 days from the date hereof.  If the accounts is referred to an attorney for collection after delinquency, Buyer agrees to pay all court costs and attorney's fees incurred by Seller in collecting all amounts due to Seller, whether or not suit is commenced.


Returned Items

All returned merchandise must be accompanied by your sales receipt.  NO MATERIALS ARE TO BE RETURNED WITHOUT AUTHORIZATION.  A 10% or more handling charge may be applied.


No Re-packaging or Re-labeling

No Blue Chip goods, materials or products of any sort purchased or otherwise acquired by purchaser shall  be re-labeled or re-packed without the express written approval of a duly authorized executive officer of Blue Chip.


Warranties

Seller makes no warranty or representation of any kind, express or implied, (including warranty of merchant ability or of fitness) with respect to goods sold here under.
Any affirmation of fact or promise made by the Seller to the Buyer which relates to the goods sold thereunder shall not be regarded as part of the basis of the bargain and shall not be deemed to create an express warranty that such goods shall conform to the affirmation or promise.  Any description of the goods sold thereunder shall not be regarded to create an express warranty that such goods shall conform to the sample or model.

Final determination of the suitability of the material for the use contemplated by Buyer is the sole responsibility of Buyer, and Seller shall in no way be responsible for the suitability of the material for any particular end use.


Limitation of Remedies

Within ten (10) days after receipt by Buyer of the goods and before any part of the material has been changed from its original condition, Buyer shall inform Seller in writing if the material is found defective or short in any respect.  Failure to so inform Seller shall establish conclusively that the goods are satisfactory  .
If any of Seller's claimed to be defective by Buyer and Buyer has so informed Seller as above provided, a sufficient quantity of such goods shall,  within fifteen (15) days after the first delivery thereof, be returned to Seller with transportation charges prepaid, to enable seller to test and analyze the same and if such tests and analyses show that such merchandise is defective, the Seller will replace, at its factory, such of its products as shall have been so proved defective.

All goods and materials manufactured by Seller are carefully tested and inspected before leaving point of manufacture, but as it is impossible to always detect imperfections our only liability shall be to replace such goods manufacture, but as it is impossible to always detect imperfections our only liability shall be  to replace such good as prove defective, as above set forth; under no circumstances shall Seller be responsible for any damages beyond the price of replacement of the  goods and Buyer hereby waives any and all other claims for damages, including but not limited to consequential damages, incidental damages, damages for expenses, labor or materials otherwise claims for latent defects, loss of goodwill or anticipated profits.

Seller shall not be responsible for delay of any shipment, caused by fire, strikes, labor disputes, railroad car supply, embargoes, or to the causes beyond its control.


Delinquent Payment and Attorney's Fees

Buyer agrees to pay a late payment charge of one and one half percent (1  1/2%) per month, compounded monthly, if the goods are not paid for within twenty-five days of the date of the invoice.  If the account is  referred to an attorney for collection after delinquency, Buyer agrees to pay all court costs and attorney's fees incurred by Seller in collecting all amounts due to Seller, whether or not suit is commenced.


Modifications

The terms and conditions hereof cannot be varied, altered, modified or abandoned, in whole or in part, except by an agreement in writing signed by the parties hereto.  No employee of the Seller has authority to waive, verbally or otherwise, any of the terms or conditions hereof except by a writing endorsed on the face thereof and signed by an executive officer of Seller.




 

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